I’m often asked what the benefits are of using an outsourced telephone answering service compared to the more traditional alternative ways to manage your inbound calls. Such as answering all the calls yourself, using voicemail to pick up missed calls, employing a receptionist or juggling calls between existing employees. My first response to this question … Read more
If you’re considering how a telephone answering service can support your business, then you’ve probably got a few questions around the costs. You may have already discovered that comparing costs between different providers can be a minefield, as there are so many different options, packages and way of charging. For example, some charge per minute … Read more
By far the largest industry that we answer calls for is Estate Agency and Conveyancing businesses. These businesses rely on telephone calls and swift communication and a missed call from a potential new seller could be very costly. A telephone answering service will offer you a solution to missed calls, acting as an overflow to … Read more
Improvements in technology over the last few years mean that it’s now easier than ever to successfully work remotely with no requirement to be in the office. In fact, partly encouraged by the new enthusiasm for working from home brought on by the pandemic, many companies are now looking at whether they can permanently down-size … Read more
Telephone Answering Services work perfectly for trade and home services businesses and here’s why… If you’re a plumber, electrician, builder, landscape gardener or any other type of trade, whether it’s domestic or commercial, or you’re a one-man-band or employ a team, then spending your time out of the office and not tied to a desk … Read more
They’re an extra pair of hands – but without the cost! If you’re looking for support with receptionist duties such as answering calls, booking appointments, and taking orders, then using a Virtual Receptionist could be just the solution you’re looking for. A Virtual Receptionist is always a more cost-effective option than directly employing a receptionist … Read more
Telephone Answering services help you to manage your business calls, saving you the time, hassle, and expense of answering them yourself. Read on to find out how your company will grow with our support. Reason 1: Missing Call Costs Money The most obvious benefit to you and your company is that you’ll no longer need … Read more
One of the sectors that I have noticed the biggest change in over the last couple of years is the eCommerce sector. When I started my business 14 years ago, we had very few customers who were predominantly eCommerce businesses. Back then, if your company did most of its selling online then you expected all … Read more
I don’t know about you, but one of the positives I’m taking away from navigating my business through a pandemic, is embracing, and testing new ways of working. Of course, not all changes were for the better. But some of the changes I was forced to make around the way we communicate and use office … Read more
If you run a beauty salon, the chances are that you’re trying your best to juggle calls between appointments which is causing missed calls, voicemails being left, and interruptions during your appointments when the phone rings. An unanswered phone that keeps ringing will lead to missed opportunities, as well as distracting you from focusing on … Read more