As a consumer I’ve become very impatient. I don’t like waiting.
Having recently completed some refurbishment work at home, it occurred to me how quickly I’m willing to shop around to get the service or product I want, as quickly as possible. Speed is high on my list of must haves. I’ve become accustomed to Amazon Prime style shopping.
I’ve also noticed a similar lack of patience when dealing with new enquiries here at the office. Potential customers, more than ever before, want swift responses to their questions with easy to follow, step by step help with setting up their new account.
So, unless your business is in the enviable position of having a unique product or service, that consumers simply can’t do without, with no competitors in the market, then responding swiftly to new enquiries is more important than ever before.
I find it surprising how many businesses fail at what is often the first hurdle, answering the call. Because despite the growth of email, social media, web chat etc, there’s still many consumers that will call at some point during the sales cycle.
Missed calls really does lead to missed business, as your potential new customers will simply move onto find the product/service they want with one of your competitors.
At Your Office & PA will can help make sure that you don’t miss out on business simply because you miss the call. We can answer any calls that you would otherwise have missed and then transfer the call, take a message, process a payment, book an appointment and much more, to make sure that you don’t lose out to your competitors.
If you’d like to see how we can support your business, then you can trial our service FREE for 14 days. To find out more simply take a look here:
https://www.yourofficeandpa.co.uk/our-services/telephone-answering-services/
or call me on 01928 508800